Help Desk

This program provides knowledge of office skills, technical microcomputer architecture and operations; covering hardware and software technologies as well as troubleshooting, and skills and credentials to support the installation, configuration and maintenance of the network. Help Desk management is a very demanded position these days. We prepare you for the Office Skills, A+ Certification and MCP certification examinations.

Occupational Titles Available after Graduation: Help Desk Manager, Customer Service Administrator.
 
Code Name of the Course Credits Clock Hours
COMP 100 Introduction to Computers 3 30
COMP 105 A+ DOS/Windows 3 30
COMP 107 Microsoft Office 2010 (Basic) 12 120
COMP 108 (Microsoft Office 2010 (Advance) 12 120
COMP 215 A+ Core Module 3 30
COMP 220 Windows 2008 Professional 3 30
COMP 225 Windows 2008 Server 3 30
  Total Credits 39 390

Credit Details:
1 credit = 10 hours
There are 39 Credits to complete this course.
 

Breaktdown
Lecture Lab Total
Credits Hours Credits Hours Credits Hours
15.6 156 23.4 234 39 390

Total Lecture Credits needed to complete this course: 15.6
Total Lecture hours needed to complete this course: 156

Lecture details
   1. Introduction to Computers.
   2. Introduction to DOS/ WINDOWS
   3. A+ Core Module
   4. MS Excel, Word, Outlook, PowerPoint, FrontPage.
   5. Windows 2008 Professional
   6. Windows 2008 Server

Total Lecture Credits needed to complete this course: 23.4
Total Lab hours needed to complete this course: 234

Lab Hour Details

   1. Basic computer operations
   2. Dos Commands and installations
   3. Hardware and Software installations.
   4. Assignments on MS Excel, Word, Outlook, PowerPoint, FrontPage
   6. Installation, configurations and Troubleshooting of Windows 2008
   5. Installation, configurations and Troubleshooting of Windows server 2008 Server

Total Credits needed to complete this course: 39
Total Clock Hours needed to complete this course: 390

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Primary Contact:
6269 Leesburg Pike
Suit: 106-107
Falls Church, VA, 22044
E-Mail: profhaq2@yahoo.com
hone: 703-532-8898

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